Socks For Africa Refunds and Returns Policy

On receipt of the Client’s order and full payment, it is assumed by Socks For Africa that the Client accepts the item specifications and quantities; and that the information has been checked by the Client. Therefore, on receipt of the full payment, no orders will be accepted for cancellation, return, exchanges and/or refunds.

The only exceptions will be for defective or damaged items (for example: holes, mistitches) or if the stock received does not match the original order (in the event that Socks For Africa sent the incorrect order). In these events, the following will be adhered to:

Parcel Inspection is administered by Socks For Africa; including a photo of the packed order.
The order and delivery details are emailed to the Client and a copy held by Socks For Africa.
Once received by the Client, should the contents of the parcel not match the specifications on the original Order, it is the Client’s responsibility to advise Socks For Africa in writing, including a photo attachment of the contents in its original condition and packaging (unworn and unused), within a twenty four (24) hour period of receipt of the parcel. If the refund is approved, it will be processed and the rand value of the item will be transferred into the Clients preferred bank account within 24 hours of approval.

Sale items cannot be refunded or exchanged.

Exchanges

Should the Client want to exchange an item as a result of an incorrect purchase, the cost of the return, exchange and shortfall (if any) will be at the Clients expense and will only be approved by Socks for Africa if unworn, unused, no defects and no damages.

Physical address: 27 Rossini Boulevard, Vanderbijlpark, Gauteng, 1911, South Africa

Need further assistance?
Contact info@socksforafrica.co.za for questions related to refunds and exchanges.